Returns and Exchanges
Our happiness team is always here to assist.
If you need to swap an item
Returns and Exchanges FAQs
We accept returns within 7 days of delivery for unused products in their original packaging. Contact our customer support team to initiate the process. Terms and conditions apply.
If you’ve received the wrong item, we sincerely apologise. Please contact us immediately so we can resolve the issue promptly.
We take great care in packaging your items. If your order arrives damaged, notify us within 24 hours of delivery to arrange for a replacement or refund. Terms and conditions apply.
All authorised returns should be sent to our Pretoria warehouse. Our customer support team will provide you with the necessary details. Contact us on [email protected]
You can reach our friendly support team via phone at +27 12 548 2745 or email at [email protected]. You can also chat with our team through WhatsApp, Facebook or Instagram. We’re here to assist you with any concerns.
If your order hasn’t shipped yet, contact us immediately to update your address. Once the order is dispatched, additional fees may apply for redirection.
Yes, you can change or cancel an order before it’s processed. Please contact us as soon as possible to make adjustments.
Yes, we allow pre-orders for high-demand items. Contact our team to reserve your product and ensure it’s delivered as soon as it’s back in stock.
You can also join the waiting list to get notified immediately when products are back in stock. (*Note: Pricing is subject to change on new shipments)