Shipping and Tracking
Our happiness team is always here to assist.
Common purchase queries answered
Shipping and Tracking FAQs
Orders are processed within 1–3 business days and delivered promptly. Delivery times vary depending on your location, but we strive to ensure your order arrives as quickly as possible across South Africa and neighboring countries.
Creating an account is easy! Simply click the “Register” button at the top of our website, provide your details, and enjoy a seamless shopping experience.
Log in to your account, navigate to “My Profile,” and update your shipping address. If your order has already been processed, please contact our customer service team for assistance.
Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress through The Courier Guy Portal. For any questions, our team is here to help.
No, Soft-Ice Catering Equipment does not store your credit card information. All payments are processed securely through trusted third-party payment gateways that comply with the highest encryption and data security standards, ensuring your information remains private and safe.
All prices include VAT, ensuring transparency and no hidden costs.
All cross border orders will have to be shipped by your own supplier and your own exporters code will be required for cross border shipments.
Whenever possible, we combine items into one shipment. However, large or fragile items may be shipped separately to ensure safe delivery.