Workshop
Our happiness team is always here to assist.
Common queries answered
Workshop-Related FAQs
We offer a variety of training options:
In-house Training: Visit us at our Pretoria premises for personalized training.
User Manuals: These are included with every machine purchase.
Online Resources: Check out our YouTube tutorials for step-by-step guidance.
If you need further assistance, feel free to contact us directly.
To order parts, send an email to [email protected]. Please include:
The specific model number of your machine.
A description of the required parts.
Photos, if possible, to ensure accuracy.
Make sure all details for invoicing are included for a smooth process.
You can:
Bring your machine directly to us at our workshop.
Courier your machine to our premises (courier costs are your responsibility).
Service and repair times depend on:
Order in the Queue: We work on a first-come, first-serve basis.
Time of Year: Busier seasons may increase waiting times.
Machine Type: Some machines may require more time for servicing.
For the most accurate lead time, call our workshop at 012 548 2745 (option 2) before bringing your machine in.
Unfortunately, all services and repairs are conducted at our premises.
Contact our workshop for assistance. We can recommend third-party technicians closer to your location.
Since we import all our parts, delays may occur as parts are ordered with the next batch of machines. Contact us for updates on stock availability.